Refund Policy

Last updated: August 27, 2026

This Refund Policy explains how RUSHD handles refund requests for paid plans and other digital services operated by the RUSHD team under Medad.

Important: This policy is designed for a small software team and does not remove any refund, cancellation, or consumer rights that are mandatory under applicable law.

1. General Rule

Because RUSHD is a digital software service, payment normally provides access to digital functionality rather than a physical product. A refund is therefore not automatically guaranteed merely because a user changes their mind after access has been provided. We review requests fairly and consistently within the limits of our payment and operational systems.

2. When We May Approve a Refund

We may approve a full or partial refund when appropriate, including in cases such as:

duplicate or clearly erroneous charges;
a payment was successfully captured but the corresponding paid access was not provided because of a technical failure attributable to RUSHD;
a verified unauthorized or fraudulent transaction;
a substantial service issue that we cannot reasonably resolve; or
another circumstance where a refund is required by applicable law.

3. Change-of-Mind Requests

If you simply no longer want the service, contact us as soon as possible. We may consider a refund request made within 7 days of the payment when the paid features have not been substantially used. Approval is discretionary unless a mandatory legal right applies.

4. Manual InstaPay Payments

For manual InstaPay orders, a refund can be considered only after the payment has been successfully verified. We may request enough transaction information to identify the payment and prevent fraud. Do not send passwords, PINs, or one-time authentication codes.

5. Cancellation Is Not the Same as a Refund

Canceling a subscription normally prevents a future renewal and does not automatically refund a period that has already been paid for. Where the account supports cancellation at the end of the billing period, paid access may continue until the current period ends.

6. Free Plans and Promotional Access

There is no payment to refund for a free plan. Promotional or complimentary access may have different conditions stated when the offer is provided.

7. How to Request a Refund

Email rushd.info@medadai.com with your account email, order/payment reference if available, the date of payment, and a brief explanation of the request. Never send your account password or payment authentication credentials.

8. Review and Processing

We may review account, subscription, order, and payment records before deciding a request. If a refund is approved, the timing depends on the payment method and financial institution. We will use the original payment method where reasonably possible.

9. Abuse and Fraud

Refund requests involving fabricated payment proofs, repeated chargeback abuse, account sharing intended to avoid payment, or other fraudulent behavior may be rejected and may result in account restrictions.

10. Legal Rights

If applicable law gives you a mandatory cancellation, refund, or other consumer right that conflicts with this policy, that legal right prevails to the extent required by law.

11. Policy Changes

We may update this policy when our payment methods, subscription system, or legal obligations change. The “Last updated” date identifies the current version.